FAQ

Frequently Asked Questions

Frequently asked questions

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

  • what should I do if I did not receive an account confirmation code?

    There is a possibility that the activation email has been falsely recognized as spam by your email provider. Please search your Spam folder for the activation email. If you are still unable to locate your activation email, please contact your e-mail provider and request that they allow emails from LiberPay to be delivered. A final solution is to simply use an alternate email address and try again.

  • Does it cost anything to register on LiberPay?

    No, registration is totally free and does not obligate you to use our services.

  • Do I need to register with LiberPay?

    Yes, to send money transfers online, paybills, send airtime or any of our services, you must be registered at LiberPay, registration is free and does not obligate you to use our services.

  • I've created a money transfer, when will you process it?

    Every transaction is transferred instantly. We will process your money transfer request as soon as we receive cleared funds from you in our system. You will receive confirmation via email and phone number provided. Better you can check the status of your money transfer in the Transfers section of the app.

  • How much money can I send?

    There is no limit on the amount of money you can send with LiberPay. However, there is a maximum send amount limit of 1500 GBP, 2000 EUR or 2000 USD per transfer. If you plan to send money regularly, we will need to verify your identity, please see Required Documents for more information

  • Is LiberPay secure?

    Absolutely, the security of our customers’ funds and personal details is our number one priority! LiberPay uses 128/256-bit data security encryption certified by SSL and PCI, so all information sent between your web browser and our website or app remains private and secure. We regularly audit our security policies to ensure the protection of your personal data.

Do you have any questions

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.